01When you cancel
What a cancellation costs depends on how far your booking has got:
-
Within 1 minute of bookingFree. For online payment, the 1 minute starts once you have paid. A booking that is not paid yet can always be cancelled for free.Free
-
After that, until the professional leavesA late cancellation fee of 20% of the service amount, up to ₹199.20%, max ₹199
-
Professional on the wayA visit fee of 50% of the service amount, up to ₹299. It goes to the professional for the trip.50%, max ₹299
-
Service has startedThe booking can no longer be cancelled.Not possible
The fee is never more than what you paid for the booking. When you cancel, the exact amount is shown before you confirm.
02Examples
What a cancellation would cost on bookings paid online, by service amount:
| Service amount | Within 1 minute | Late cancellation | Professional on the way |
|---|---|---|---|
| ₹499 | Fee ₹0 · refund ₹499 | Fee ₹100 · refund ₹399 | Fee ₹250 · refund ₹249 |
| ₹1,499 | Fee ₹0 · refund ₹1,499 | Fee ₹199 · refund ₹1,300 | Fee ₹299 · refund ₹1,200 |
| ₹4,999 | Fee ₹0 · refund ₹4,999 | Fee ₹199 · refund ₹4,800 | Fee ₹299 · refund ₹4,700 |
Examples are rounded to the rupee. For a cash booking nothing was paid, so the fee is taken from your BUBA wallet instead (see below).
03When we cancel
- No professional free: we keep looking for a professional until 60 minutes before your slot. If nobody is free by then, we cancel the booking. There is no fee and any online payment is refunded in full.
- Your professional cancels: we look for another professional for your slot straight away. If none is free, your booking is cancelled at no cost to you.
- Unpaid booking: a booking set to pay online that is not paid within 30 minutes is dropped. Nothing is charged.
04How refunds work
| How you paid | Where the money goes | When |
|---|---|---|
| UPI, card, net banking or wallet (Razorpay) | Back to the same account, minus any fee | Started automatically; banks usually show it in 5–7 working days |
| If the refund to your bank fails | Your BUBA wallet | At once; used on your next booking |
| Cash | Nothing to refund. A late fee is taken from your BUBA wallet and, if it does not cover it, added to your next booking | — |
The cancellation notice tells you the refund amount, and you can follow the refund under My Bookings.
05How to cancel
- Open My Bookings and choose the booking.
- Tap Cancel booking. The fee, if any, is shown before you confirm.
- Pick a reason (we always ask, it helps us improve) and confirm.
06Not happy with a service?
If something went wrong with your service, use the contact form (choose "Feedback or a complaint") or write to [email protected] with your booking number and what happened. We look into every complaint and reply by email. You can also rate and review your professional under My Bookings.