01About these terms
BUBA, run by ToolMusk, is an online platform where customers book beauty and wellness services that registered professionals carry out at the customer's home. These terms apply to everyone who uses buba.toolmusk.com. By creating an account or making a booking, you agree to them and to our Privacy Policy and Cancellation & Refund Policy.
02Words we use
| BUBA, we, us | The BUBA platform, run by ToolMusk. |
|---|---|
| Customer, you | A person who books services on BUBA. |
| Professional | A beauty expert registered and verified on BUBA who carries out bookings. |
| Booking | One or more services at a chosen address, date and start time. |
| Service amount | The price of the services in a booking, before any coupon. |
| BUBA wallet | The balance in your account: refunds that could not go back to your bank, and dues from late fees on cash bookings. |
03Your account
- You must be 18 or older and give true details, including a working email address and mobile number.
- You log in with a one-time code sent to your email, or with Google. Keep your login codes private; you are responsible for bookings made from your account.
- One account per person. We may suspend an account that is used for fraud, abuse, fake bookings or repeated no-shows.
04Bookings
- Bookings can start every 30 minutes, 7:00 AM to 8:30 PM, on today or any of the next 7 days, at addresses within our service areas (Delhi, Noida, Gurgaon and nearby). The site shows whether your address is covered.
- A booking is confirmed once it is placed, or for online payment once it is paid. We then assign a verified professional near you.
- If no professional is free by 60 minutes before your slot, we cancel the booking for free and refund any online payment in full.
- A booking set to pay online that is not paid within 30 minutes is dropped.
- The address, date and services you book are what the professional comes for. Changes at the door depend on the professional's time and may change the price.
05Prices and payment
- Prices are in Indian Rupees and shown on each service before you book. The total, with any discount, is shown before you pay.
- You can pay online through Razorpay (UPI, card, net banking, wallets) or in cash to the professional at your appointment.
- Coupons follow the conditions shown with them (such as a minimum cart value or an expiry date), one coupon per booking, and they cannot be exchanged for cash.
- An unpaid cancellation fee on a cash booking is added to your next booking.
06Cancellation and refunds
Cancellation is free within 1 minute of booking. After that, a fee of 20% of the service amount applies (up to ₹199), and once your professional is on the way a visit fee of 50% (up to ₹299) goes to them. A service that has started cannot be cancelled. The full rules and examples are in our Cancellation & Refund Policy, which is part of these terms.
07At your appointment
- Be at the address at the booked time, and give the professional a safe, clean space to work, with a chair, light and a power point where needed.
- Tell the professional about any allergy, skin or health condition, pregnancy or recent treatment before the service starts. Services are cosmetic and are not medical treatment.
- Treat professionals with respect. They may refuse or stop a service if they feel unsafe, are treated badly, or are asked for something outside the booking.
- Keep your valuables safe during the appointment.
08Professionals
Professionals register with their details and documents, which our team checks before they can take bookings. They must arrive on time, carry out the booked service with care and hygiene, and follow these terms.
A professional who cancels an accepted job after the first 59 seconds is charged a penalty of ₹100, or ₹200 once on the way, taken from their BUBA wallet. When a professional cancels, we look for another one for your slot.
09Ratings and reviews
After a completed service you can rate and review your professional. Reviews and blog comments must be honest, about your own experience and free of abuse, personal data or advertising. We may hide or remove those that are not.
10What is not allowed
- Fake bookings, false details or using someone else's account or payment method.
- Harassing, threatening or discriminating against professionals, customers or our team.
- Arranging bookings found through BUBA outside the platform.
- Trying to break, scrape, overload or misuse the site.
11Our content
The BUBA name, logo, design, text and images on the site belong to BUBA or are used with permission. You may not copy them for commercial use without our written consent. Our blog and guides are for general information and are not medical advice.
12Our responsibility
We work to keep BUBA available and accurate, and we check every professional, but we cannot guarantee that the site will always be free of errors or interruptions. To the extent the law allows, our liability for a booking is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
13Law, changes and contact
These terms are governed by the laws of India. We may update them as BUBA changes; the date at the top shows the latest version, and continuing to use BUBA means you accept it. For questions or complaints, use the contact form or write to [email protected].